Privacy Policy

Last Updated: September 12, 2023

Introduction

Welcome to WildSide Ltd (“we,” “our,” or “us”). At www.mywildyarn.com (“Website”), we are committed to safeguarding the privacy of our users and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

WildSide Ltd, a limited company registered in Bulgaria with company number [Company Registration Number], is the data controller responsible for your personal data. Our registered address is 40 Tolstoi, Sofia, Bulgaria.

2. Information We Collect

We collect various types of personal information to provide and improve our products and services. The types of information we may collect include:

  • Contact Information: Name, email address, postal address, and phone number.
  • Account Information: Usernames, passwords, and other authentication details.
  • Payment Information: Credit card or other payment details.
  • Order History: Information about your purchases, including product details and transaction history.
  • Communication Data: Records of your communications with us (e.g., emails, chat transcripts).
  • Usage Data: Information about how you use our Website, including your browsing history, IP address, device information, and cookies (please refer to our Cookie Policy for more details).

3. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

  • Processing and fulfilling orders.
  • Providing customer support and responding to inquiries.
  • Managing your account and preferences.
  • Sending you marketing communications (only with your consent).
  • Conducting research and analysis to improve our products and services.
  • Complying with legal obligations.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

  • The necessity of processing for the performance of a contract.
  • Compliance with legal obligations.
  • Consent (for marketing communications and non-essential cookies).
  • Legitimate interests pursued by us (e.g., fraud prevention, improving user experience).

5. Data Sharing and Disclosure

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We engage trusted service providers to assist in various aspects of our business, such as payment processing, shipping, and marketing. These providers are contractually obligated to protect your data and can only use it for specified purposes.
  • Legal Obligations: We may disclose your information to comply with legal obligations or in response to lawful requests from government authorities.

6. Data Transfers

As an international business, we may transfer your personal information to countries outside the European Economic Area (EEA) or the United Kingdom. Such transfers will be made in compliance with data protection laws, including through the use of appropriate safeguards such as standard contractual clauses.

7. Data Security

We take data security seriously and have implemented measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

8. Your Rights

Under the GDPR and other applicable laws, you have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you.
  • The right to rectify inaccuracies in your personal data.
  • The right to erase your personal data under specific circumstances.
  • The right to restrict processing in certain situations.
  • The right to data portability.
  • The right to object to processing, including for direct marketing.
  • The right to withdraw your consent at any time (if applicable).

To exercise any of these rights or to make a privacy-related inquiry, please contact us using the details provided in Section 10.

9. Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected] Address: 40 Tolstoi, Sofia, Bulgaria

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.