Refunds and Returns Policy
Last Updated: September 12, 2023
1. Introduction
Welcome to www.mywildyarn.com (“Website”), owned and operated by Wild Side Ltd (“we,” “our,” or “us”). We want to ensure that you have the best shopping experience with us. If for any reason you are not satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for product returns and refunds.
2. Return Eligibility
2.1. Eligible Products: We accept returns for physical products that are in their original condition, unused, unwashed, and in their original packaging.
2.2. Excluded Products: The following items are not eligible for returns or refunds:
- Personalized or custom-made products.
- Products with visible signs of wear or damage.
- Clearance or final sale items.
3. Return Process
3.1. Initiating a Return: To initiate a return, please contact our customer support team at [email protected] within 14 days of receiving your order. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
3.2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
3.3. Shipping the Return: You are responsible for shipping the product back to us. Please use a trackable shipping method to ensure that we receive the return. All return shipping costs are the customer’s responsibility unless the return is due to our error.
4. Refund Process
4.1. Refund Approval: Upon receiving the returned product and verifying its condition, we will process your refund.
4.2. Refund Timeframe: Refunds will be issued to the original payment method within 7-10 business days after we receive the returned product. Please note that it may take additional time for your bank or payment provider to process the refund.
4.3. Refund Amount: The refund will include the purchase price of the returned product, excluding any shipping or handling fees.
5. Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team at [email protected] .
6. Address for Returns
Please ship your returns to the following address:
Wild Side Ltd 40 Tolstoi Sofia, Bulgaria
7. Changes to Refunds and Returns Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.